DESCRIPTION OF THE SERVICE

After selecting the desired product, it will be included in the shopping basket.

Once the selection is complete, you will fill in the shipping details with your name, address, postcode, city, telephone number, email and payment method.

Once the purchase has been completed, it will be confirmed by email within 24 hours, to the address you have provided.

PRICES

The prices on our website are shown in euros. In accordance with current legislation, all purchases made on our website will be subject to Value Added Tax (VAT). Shipping costs will be added to the order summary before making the payment. The price of the products will be the amount specified at all times on our website.

AVAILABILITY OF PRODUCTS

In principle, all of the products in our store are available. Please bear in mind that, given their artisan nature, many of our products have a limited production. In the event that stocks of a product run out at the time you place your order and we have not been able to update this information in the store, we will contact you immediately to suggest a product of similar characteristics and price or refund you the corresponding amount.

EXCHANGES AND REFUNDS

If, for any reason, you are not satisfied with your purchase, contact us by email at pedios@sasucreria.com within a maximum of 2 working days from the receipt of the order, clearly stating the problem. We will not accept exchanges or refunds if we have not received prior notification.

CANCELLATIONS

The maximum period for cancelling an order is 24 hours before the date of delivery.

SECURITY ON CARD PAYMENTS

Sa Sucreria accepts credit or debit card payments (Visa, Visa Electron, Mastercard, Maestro), Pay Pal and Bizum or cash on delivery at an additional cost of €4. To protect the security of payments by credit or debit card, we use secure payment systems. Confidential payment details are transmitted directly and using encryption (SSL) to the financial institution. By making the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. It will then connect with the issuing bank, who will request authentication and authorise the transaction.

DELIVERIES:

Sa Sucreria carries out its deliveries through MRW to guarantee the fast and safe home delivery of orders. The maximum delivery period for your online purchase will be 2 working days after receipt of the order and payment of it.

Online orders placed on Fridays, Saturdays and Sundays will be considered as placed on a Monday for delivery purposes, since there is no delivery service at weekends.

Delivery costs are as follows:

• For purchases below €30, the cost of delivery is €6.00.

• For purchases above €30, delivery is free.

CUSTOMER SERVICES:

If you have any queries or questions, contact us by telephone on 971 37 50 74 or by email at pedidos@sasucreria.com.